The customer contacts Mobile Mechanic Memphis through our website, phone number or our app to describe the issue or request specific services. The mobile mechanic gathers information about the vehicle (make, model, year, etc.) and symptoms or problems reported.

A convenient time and location are agreed upon for our mechanics to come out and inspect the vehicle. All our mechanics ensure they have the tools, parts, and equipment necessary for a preliminary diagnostic.

Our mechanics conduct a visual inspection and asks customers additional questions for clarification on their vehicles issues.

Our mobile mechanics will arrive at the customer’s location (home, work, etc.) at the confirmed scheduled time.

Using specialized tools and diagnostic equipment (OBD-II scanner, multimeter, etc.), our mechanic runs tests to pinpoint the problem. This may involve:

• Scanning for error codes.
• Testing electrical systems.
• Inspecting mechanical components.

• Based on the diagnostic results, the mechanic identifies the root cause of the problem.

A mechanic will explain the diagnosis to the customer in detail, including the identified issue(s).

A cost estimate for the required repairs is provided, covering parts, labor, and any additional services that may be needed.

• The customer reviews the estimate and approves the necessary repairs before any work begins.
• If parts need to be ordered or obtained, the mechanic arranges to acquire them. Customers can provide their own parts as well.

Our mechanics ensures all work is done efficiently and safely.

Once approved, the mechanic begins the repair work. To learn more about our repair services visit our service page.

After repairs are completed, our mechanics conducts a thorough inspection and tests the vehicle to ensure the problem has been fully resolved.

• If necessary, a road test is performed to confirm the vehicle is operating correctly.

During a quality check our mechanics walk the customer through the repairs that were made, showing them the replaced parts if applicable.

• They may also provide guidance on any future maintenance or care the vehicle may need.

The customer is provided with a final invoice detailing the parts, labor, and services performed.

Payment is processed through the chosen method (credit card, cash, mobile payment, as well as bitcoin, etc.).

Our Services include a follow-up check-in to ensure our customer is satisfied with their repairs and that no further issues have arisen.

We provide a warranty on the repairs (if applicable) and encourage customers to reach out if they experience any issues.