Privacy Policy
Effective Date: August 2, 2024
Introduction
Mobile Mechanic Memphis LLC (“we,” “our,” “us”) is committed to protecting the privacy of our customers and website visitors (“you,” “your”). This Privacy Policy outlines how we collect, use, disclose, and protect your personal information.
1. Information We Collect
- Personal Information: We may collect personal information that you provide to us, such as your name, address, email address, phone number, vehicle information, and payment details.
- Technical Information: We may collect technical information about your use of our website, including your IP address, browser type, operating system, referring URLs, and pages viewed.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Service Delivery: To provide and manage our services, including booking appointments, performing vehicle repairs and maintenance, and processing payments.
- Communication: To communicate with you regarding your appointments, service updates, and customer support.
- Marketing: To send you promotional materials, newsletters, and special offers. You can opt out of marketing communications at any time.
- Website Improvement: To analyze and improve our website’s performance and user experience.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. We may share your information with third parties only in the following circumstances:
- Service Providers: We may share your information with trusted service providers who assist us in delivering our services, such as payment processors and IT support.
- Legal Requirements: We may disclose your information if required by law, or if we believe that such action is necessary to comply with legal processes, protect our rights, or ensure the safety of our customers.
- Business Transfers: In the event of a merger, acquisition, or sale of our business assets, your information may be transferred to the new owners.
4. SMS Messaging Policy
1. How We Use SMS Communications
Mobile Mechanic Memphis may use SMS messaging to communicate with customers regarding:
- Appointment confirmations, reminders, and updates
- Mechanic arrival time notifications
- Service completion and payment reminders
- Promotions, discounts, and special offers
- Customer service inquiries and feedback requests
2. How Opting In & Out Works
By submitting your phone number during scheduling or service requests, you consent to receive SMS communications. You may opt-in by texting “FIXCAR” at any time. If you want to opt-out you can reply STOP to the number 833-208-3543. After opting out, you will no longer receive SMS messages from us unless you re-enroll.
3. Data & Privacy
We do not share or sell your phone number to third parties for marketing purposes. Standard messages and data rates may apply.
5. Data Security
We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no security measures are completely foolproof, and we cannot guarantee the absolute security of your information.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request that we correct or update your personal information.
- Deletion: You can request that we delete your personal information, subject to certain legal limitations.
- Opt-Out: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in our emails or contacting us directly.
9. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to enhance your experience on our website. Cookies are small data files stored on your device that help us:
Improve site performance and functionality
Understand how users interact with our site
Customize content and advertisements
Remember your preferences for future visits
By continuing to use our website, you consent to our use of cookies in accordance with this policy. You can adjust your browser settings at any time to disable cookies, but some parts of the site may not function properly without them.
If you have questions about this policy, feel free to contact us at 901-430-1000 or info@mobilemechanicmemphis-llc.com
